Heath Hayes: 01543 278 461  Chase Medical: 01543 577 972  Out of Hours: 111

Heath Hayes Health Centre
Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG
Chase Medical Practice
65 Church Street, Cannock, WS11 1DS

Coronavirus (COVID-19) Help and Resources

National Resources

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Coronavirus (COVID-19) Booster Vaccine

A coronavirus (COVID-19) booster vaccine dose helps improve the protection you have from your first 2 doses of the vaccine.

It helps give you longer term protection against getting seriously ill from COVID-19.

See COVID-19 Booster vaccine dose or third primary dose if you are immunosuppressed for further information.

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Visiting Your GP Surgery


In line with current Government guidance patients are required to continue to wear a face covering in all healthcare settings. Face coverings primarily protect others, so doing so, unless exempt, is key to preventing spread of infection.


If you have symptoms you must get at PCR (Polymerase Chain Reaction) test as soon as possible and before visiting your GP. Rapid lateral flow tests should not be used to confirm infection. It’s vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive. WASH AND SANITISE HANDS REGULARLY

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Post COVID Recovery

COVID-19 affects different people in different ways. It can harm virtually every part of our body (inside and out).

This is why there are so many different symptoms and why some people take much longer to get better than others.

Find out more about Post COVID Recovery on the Together We're Better website.

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Covid19 Vaccination Programme

We continue to work hard to vaccinate our patients in line with the priority groups defined in the National guidance. We are currently prioritising the over 70s, frontline health and social care workers, and those that are aged 16 years and over who are clinically extremely vulnerable individuals. If you fall into one of these priority groups and have not received your first dose of the vaccine nor have an upcoming appointment booked, please contact the NHS to book your appointment now without delay.

Appointments for those in the priority groups can be booked by contacting your GP, through the NHS national booking system or by calling 119 for an appointment at a larger vaccination site or pharmacy

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Suspected coronavirus (COVID19)

Suspected coronavirus (COVID19): Important information to keep you safe while isolating at home leaflet.

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Clinically Extremely Vulnerable People

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.

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We are open, but working differently to stay safe

Phone first

Due to social distancing you cannot walk in without an appointment.

Please be kind to the people who you are talking to on the phone or online, they are working to make sure you get the best care you need, while also keeping you safe following the guidelines.

You may not be given a face to face appointment

We will first talk to you on the phone or through an online video call. If you do need to physically see someone, we will let you know what to do.If you are asked to come to the surgery, please do. Don’t forget your face covering.

If we make a referral it may be longer than expected

Unfortunately due to coronavirus, some referrals are taking longer than usual. Only get back in touch with us if your condition is getting worse.

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Protect your loved ones. Download the app.

The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. Find out more about the NHS COVID-19 app here.

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A Guide to Coronavirus

Why Self isolating is important and what to do during the time spent at home.

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Covid19 Guidelines in Other Languages

Resources and links in South Asian Languages to follow for advice during the Coronavirus Pandemic.

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How to wear and make a cloth face covering

Find out all you need to know about wearing (and making) a face mask on gov.uk.

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Support for People with Arthritis

Online Arthritis Action Groups


We are pleased to announce we will be running Arthritis Action Group meetings online via Zoom. The meetings are also a way to connect with other people with arthritis, share experiences and tips, and support each other. Participants will need to contact us directly for the log in instructions for the meeting, and we have produced How To guides for those not familiar with using Zoom.

Arthritis appropriate Exercise Videos


Many people living with a long-term health condition find it difficult to attend exercise classes. To help them, Arthritis Action recently launched a series of online chair based  exercises developed with the aim of helping those with hip, knee or spinal Osteoarthritis more mobile and active.

Self-Management Resource


We also have video resources exploring different elements of self-management, including pain management, distraction techniques and pacing.

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Guidance Note for Parents of Children Returning to School from 1st June 2020

We are aware that some parents might be understandably anxious about the Government’s recent announcement, advising that children of a certain age return to school in the week commencing 1st June 2020. GPs are unfortunately not in a position to provide individual risk assessments or letters to a child, in order to confirm their suitability (or otherwise) to return to school.

South Staffordshire Local Medical Committee has therefore prepared this guidance note to help parents, on behalf of your practice; as the statutory body that advises and supports all GPs and practice teams across South Staffordshire.

Continue reading here ...

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I have symptoms of cancer what should I do during the coronavirus outbreak?

You should still contact your doctor if you notice a change that isn't normal for you or if you have any possible signs and symptoms of cancer. Find out more on the Cancer Research UK website.

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Council Community Hub

Cannock Chase Council has launched a COVID-19 Community Vulnerability Hub to provide targeted support for those most at risk during the coronavirus outbreak.

Read more about the Coronavirus Community Hub here.

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NHS Dentistry

Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care.

However, if you need urgent dental care, help is at hand:

CALL your dental practice:

They will give you advice over the telephone and make arrangements for you if you need to be seen.

If you don’t have a dentist, find your nearest dentist and CALL them. You can search for your nearest dentist at: https://www.nhs.uk/service-search/find-a-dentist

You can also contact NHS 111:

You can ask for a translator if you need one.

NHS 111 is available 24 hours a day, 7 days a week

If you’re deaf, you can:

use the NHS 111 British Sign Language service: interpreternow.co.uk/nhs111


call 18001 111 on a textphone

Do not worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care.

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Carers Champions Newsletter: Covid-19 Resources

CASS The Carers Association. Covid-19 resources for Carers

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Guide for Parents on which NHS Service to Use

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111, or go the Accident and Emergency Department (A&E). While the government is asking everyone to stay at home, it can be confusing to know what to do. Here is some guidance around what to do if your child shows any of the following symptoms or signs.

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Guide for Vulnerable People

We know that there will be people in Stffordshire and Stoke-on-Trent who are extremely vulnerable to coronavirus (Covid-19). If you are included in this group, you should have received a letter from the NHS asking you to stay at home and avoid face-to-face contact for at least 12 weeks. This may mean that you will need extra support during this time.

Find out how you can get help from our volunteers in this 'Together we're Better' leaflet.

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Find out how GoodSAM and their Community are playing major roles in the Coronavirus crisis.

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Coronavirus Update Staffordshire County Council

We need your help!

Thousands of vulnerable residents in Staffordshire rely on personal care in their homes, and this demand will only increase as the Covid-19 pandemic continues across the country. Find out how you can help here.

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Everyone Health Stay In Touch Programme

Did you know, there are FREE Stay In Touch telephone, video and postal services for adults living anywhere in Staffordshire?

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Healthy Parenting

To help parents interact constructively with their children during this time of confinement, these six one-page tips for parents cover planning one-on-one time, staying positive, creating a daily routine, avoiding bad behaviour, managing stress, and talking about COVID-19. Use them to your and your kids’ advantage, and have fun in doing so.  

Visit: www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/healthy-parenting