Data Protection Privacy Notice for Patients
These privacy notices let you know what happens to any personal data that you give to us, or any that we may collect from or about you. They apply to personal information processed by or on behalf of the practice.
Data Protection Privacy Notice for Employees and Candidates
Access to a Deceased Patients Record
General Practice Data for Planning and Research
GP Practice Privacy Notice NHS Digital
We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone's health and care. Under data protection law we must tell you about how we use your personal information. Please see General Practice Data for Planning and Research: GP Practice Privacy Notice for further information.
If you would like to opt out please download and complete a Register your Type 1 opt out preference form and return it to your surgery.
Telephone Call Recording
Please note that telephone calls to and from the surgery may be recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of the call recording is to provide an exact record of the call which will:
- Protect the interests of both parties
- Help improve Practice performance and best Practice
- Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it.
- Establish the facts and assist in the resolution of any medico legal claims made against the practice or its clinicians.
A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee's manager, to be investigated as per the Practices' disciplinary policy.
For further information please contact the surgery.
Diabetes Prevention Programme Privacy Notice
One Health and Care
One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke-on-Trent. One Health and Care brings data together from the different organisations involved in health and social care.
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
Choose if data from your health records is shared for research and planning
Freedom of Information Act
Information available from Heath Hayes Health Centre and Chase Medical Practice under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.
Cyber Security Awareness Training
Heath Hayes Health Centre has Successfully Completed the Cyber Security Awareness Training Course in:
- Understanding Cyber Threats
- Passwords and Authentication
- Protection and Prevention
- Digital Footprint
Integrated Care Record for Staffordshire and Stoke-on-Trent
One Health and Care
Other Useful Links
- Information Commissioners Office Guide to Privacy and Electronic Communications Regulations
- Information Commissioners Office Guide to the UK General Data Protection Regulation (UK GDPR)
- NHS Digital General Data Protection Regulation (GDPR) Information
- The General Practice (GP) contract
- The Data Protection Act
- Quality Outcomes Framework (Qof)
- NHS General Practice Ratings
NHS Summary Care Records
As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out).
Please read the information regarding this.
If you wish to opt out download and complete the opt out form and return to the Practice (see below).
Information Website
Summary Care Records on the NHS Digital website.
Information Leaflets and Opt Out Form
Transferring Your Electronic Health Record
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.