Heath Hayes Health Centre
Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG
Chase Medical Practice
65 Church Street, Cannock, WS11 1DS

Heath Hayes: 01543 278 461
Chase Medical: 01543 577 972
Out of Hours: 111

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Data Protection, Privacy and Confidentiality


COVID-19 Privacy Notice

COVID-19 Privacy Notice

This Privacy Notice is to run alongside our standard Practice Privacy Notice (below).

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Data Protection Privacy Notice for Patients

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.

This privacy notice applies to personal information processed by or on behalf of the practice.

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General Practice Data for Planning and Research: GP Practice Privacy Notice NHS Digital

We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone's health and care. Under data protection law we must tell you about how we use your personal information. Please see General Practice Data for Planning and Research: GP Practice Privacy Notice for further information.

If you would like to opt out please download and complete a Register your Type 1 opt out preference form and return it to your surgery.

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Data Protection Privacy Notice for Employees and Candidates

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Telephone Call Reording

Please note that telephone calls to and from the surgery may be recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of the call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties
  • Help improve Practice performance and best Practice
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it.
  • Establish the facts and assist in the resolution of any medico legal claims made against the practice or its clinicians.

A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee's manager, to be investigated as per the Practices' disciplinary policy.
 
For further information please contact the surgery.

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Diabetes Prevention Programme Privacy Notice

The Privacy Notice for the NHS Diabetes Prevention Programme can be viewed here.

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One Health and Care

One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke-on-Trent. One Health and Care brings data together from the different organisations involved in health and social care.

To find out more please visit: www.onehealthandcare.net

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Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

To find out more visit: nhs.uk/your-nhs-data-matters

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Freedom of Information Act

Information available from Heath Hayes Health Centre and Chase Medical Practice under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

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Cyber Security Awareness Training

Heath Hayes Health Centre has Successfully Completed the Cyber Security Awareness Training Course in:

  • Understanding Cyber Threats
  • Passwords & Authentication
  • Protection & Prevention
  • Digital Footprint

Our Cyber Security Awareness certificate can be viewed here.

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Integrated Care Record for Staffordshire and Stoke-on-Trent

One Health and Care

A five minute information YouTube video about the integrated care record for Staffordshire and Stoke-on-Trent, One Health and Care.

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NHS Summary Care Records

As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out).

Please read the information regarding this.

If you wish to opt out download and complete the opt out form and return to the Practice (see below).

Information Website

Further information can be found on the NHS website.

Information Leaflets & Opt-Out Form

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Transferring Your Electronic Health Record

Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.

If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.

For further information please download this information leaflet.