General Patient Information
Complaints
We hope that you will be happy with the services that you receive from the practice. However, there may be an occasion whereby you wish to make a complaint and in these circumstances you should download and complete our complaints form. When completed, please post to the surgery and mark for the attention of our Practice Manager.
Safe Surgery
Heath Hayes Health Centre and Chase Medical Practice are proud to be a safe surgery for everyone in the community.
In recognition of the barriers to healthcare access faced by people in vulnerable circumstances, including migrants, we commit to protecting the human right to health. We will take steps to ensure that everyone in our community may fulfill their entitlement to quality healthcare.
In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services.
Mindful of our duties to uphold equality and human rights law, we will implement patient registration policies which do not discriminate based on race, gender, sexual orientation, immigration status or any other characteristic.
Continue reading our Safe Surgeries Declaration (pdf)
NHS Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
- Telephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
NHS General Practice Ratings
GP Net Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
Year Ending April 2018
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Heath Hayes Health Centre (Chase Medical Practice, Cannock) in the last financial year was £103,257 before tax and national insurance. This is for 3 full time GPs and 2 part time GPs who worked in the practice for more than six months.