General Patient Information
Complaints
We hope that you will be happy with the services that you receive from the practice. However, there may be an occasion whereby you wish to make a complaint and in these circumstances you should download and complete our complaints form. When completed, please post to the surgery and mark for the attention of our Practice Manager.
Cannock Chase CCG
Heath Hayes Health Centre and Chase Medical Practice are two of several practices that make up Cannock Chase Clinical Commissioning Group. The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the CCG website, www.cannockchaseccg.nhs.uk
Patient Feedback
Heath Hayes Health Centre and Chase Medical Practice are committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing a Friends and Family Test.
Your comments will help us to maintain our high standard of service.
GP Net Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
Year Ending April 2018
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Heath Hayes Health Centre (Chase Medical Practice, Cannock) in the last financial year was £103,257 before tax and national insurance. This is for 3 full time GPs and 2 part time GPs who worked in the practice for more than six months.