Appointments


Online Appointments

Please check which site you are to attend when you book your appointment and when the text message is delivered. This will avoid you arriving at the wrong site and potentially being turned away.

Online

APPOINTMENTS

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Other Ways to Book Your Appointment

  1. By Telephone:
    Heath Hayes Health Centre 01543 278461 or Chase Medical Practice 01543 577972 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Urgent (Same Day) Appointments

For acute illness we can generally offer an appointment on the day with a GP or our Nurse Practitioner. We may also offer an appointment at the Cannock Network which runs out of GP suite at Cannock hospital and can offer out of hours and weekend appointments.

Our receptionists will ask for some information about the illness in order to establish a suitable appointment slot to offer. All receptionists have training in confidentiality, please help us to help you.

For urgent appointments and home visits you may not be able to see the doctor of your choice.

Please also refer to our 'Urgent Problems and Out of Hours' page for information.

General Information

The Practice operates a pre bookable and book on the day appointments system. The receptionist will pre-book an appointment for routine issues where possible with the clinician of your choice and a time which can be planned for. For acute illness see 'Urgent (Same Day) Appointments' above.

Our receptionists will ask for some information about the illness in order to establish a suitable appointment slot to offer. All receptionists have training in confidentiality, please help us to help you.

Online Appointments

This facility makes a proportion of our appointments available for booking online. If you cannot find a suitable appointment please contact the surgery by telephone and speak with a receptionist.

Practice Pharmacist

Our Practice Pharmacist can deal with medication queries, medication reviews, minor ailments and long term condition reviews. You may therefore be offered an appointment to see our Practice Pharmacist is this is appropriate.

Patient Preference of Practitioner

Patients have the right to express a preference to receive services from a particular Doctor, see our policies page for further information.

Extended Primary Care Services

Heath Hayes Health Centre and Chase Medical Practice are two of a number of local GP Practices participating in the Cannock Practices Network Surgery based in the GP Suite on Level 2 of Cannock Hospital. This Surgery is open during the week and on Saturday and Sunday mornings.

It is staffed by doctors, nurses and Reception staff who also work in one of those Practices. 

Monday to Friday

When all of our weekday appointments are fully booked, the Network appointments can be offered by our Reception staff after 1:30pm each day to our patients.

Saturday and Sunday

In addition, pre-bookable appointments are also available in the Cannock Practices Network Surgery at Cannock Hospital. If, for example, work commitments make it difficult for you to come to our surgeries during the week, you can call us any time on Mondays to Fridays to pre-book your appointment.

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.

General health advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Heath Hayes Health Centre 01543 278461 or Chase Medical Practice 01543 577972.
  4. By Fax: Please send us a fax, see our contact page for fax numbers.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.